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About Us

Unique. 
Progressive.
Inspiring. 
Empowering.
Resilient.
Just Culture.

Our Values

Professional And Cultural Transition (PACT)

 

Jigsaw Creative Care work to an ethos of Dignity, integrity, Openness and Resilience. To embed these qualities Jigsaw have committed to work to the principles of the PACT initiative with the view of creating an enjoyable and professional work place for our staff and continual improved support for those people we support.

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The PACT toolkit was originally set up by the NHS and is based on the principles of the work undertaken by Hull University Teaching Hospitals NHS Trust. The aim is to help educate and empower staff to improve professionalism within their organisation.

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After looking at how successful this had been for the NHS it was agreed to adopt, adapt and implement a similar PACT toolkit at Jigsaw. This toolkit has been designed to help embed the PACT programme into the organisation. The toolkit provides practical information, advice and solutions whether it is used within a small team, department or the whole organisation, the information and tools provided are applicable to equip staff to deal with unprofessional attitudes and behaviours which may occur within the workplace. We believe this approach will help to empower individuals within Jigsaw to challenge inappropriate behaviour and reinforce the organisation's values and behaviours as well as promoting and showcasing the good work that is carried out by Jigsaws dedicated staff teams.

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Our PACT Champions range from new staff members to managers, they work within their services alongside their colleagues to showcase the values of the organisation and the PACT programme. Our champions collect data and information from the views of the people we support, staff opinions and direct observations across all of our services. The data will then be used to look at how as an organisation we can improve our performance as a provider and employer.

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PACT gives everyone the opportunity to be part of the ever-evolving development and growth of Jigsaw Creative Care and importantly gives everyone a voice and the chance to express their ideas and views.

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"Wowzers!!! That’s all fantastically amazing! * seems so much more settled now they have found their ‘forever home’. * no longer talks about ‘What’s next for me..... family, his own house and family, which concerns for me they feel safe but more importantly,
Loved! 
So many fabulous experiences and showing *, really can do what * wants to, but also challenging *, by giving them options.
I’m so thrilled for * and * really is turning into such a success story!
So much thanks and gratitude to yourself and all the careers and helpers".

 

"We know that your company has supported some extremely complex individuals with great compassion and sophistication that comes from true person centred care".

"Again well done and thank you for the on-going support and commitment you show".

"I just wanted to say how very grateful I feel for all the support I and I had over the past few months from Jigsaw. * have exceeded all my expectations in a incredibly positive way. After all bad experiences in the past with other providers I really didn't think I would be able to trust anyone and let anyone close to *. They are always positive, no matter how challenging situation they have to deal with. For the very first time ever I finally feel that I am not on my own anymore. We talk openly and honestly, always having *'s best interest as a priority in mind. I feel respected and listened to , and I am sure * feels the same way. I couldn't wish for anything better. I am so, so grateful for it. Thank you".

"Can I just send my heartfelt thanks to you personally for fighting so hard to help *.
I genuinely can’t put into words how thankful I am for all you are and have done to help my son".

"Thanks to you guys at Jigsaw for working really hard to support * with their transition in case and support and particularly with this sensitive and tricky issue. I know it’s early days but the progress is incredible to see and becoming a real positive/success story".

CQC Overall Rating

Throughout 26 years of existence we are proud to have always maintained “good” as our rating by any inspection body that has inspected us. 

0118 988 9686

Get in Touch

Unit 1B Priory Court, Beech Hill, Reading RG7 2BJ, UK

0118 988 9686

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